While we hope you enjoy your Juice Beauty products, we understand returns are sometimes necessary. For all JuiceBeauty.com product returns, please use the following address:

Juice Beauty Inc. 
c/o Return Department 
3915 Cypress Drive
Petaluma, Ca

<p><span style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">While we hope you enjoy your Juice Beauty products, we understand returns are sometimes necessary.&#xA0;</span></p><div data-block="true" data-editor="97om3" data-offset-key="6ra81-0-0" id="isPasted"><div data-offset-key="6ra81-0-0"><span data-offset-key="2iu4-0-0"><span data-text="true" style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">For all&#xA0;</span></span><span style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;"><a href="http://juicebeauty.com/" rel="noopener noreferrer" style=" text-decoration: none !important;" target="_blank"><span data-offset-key="2iu4-1-0"><span data-text="true">JuiceBeauty.com</span></span></a></span><span data-offset-key="2iu4-2-0"><span data-text="true" style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">&#xA0;product returns, please use the following address:</span></span></div></div><div data-block="true" data-editor="97om3" data-offset-key="e6pgb-0-0"><div data-block="true" data-editor="8t8c1" data-offset-key="5rtr2-0-0"><div data-offset-key="5rtr2-0-0"><span data-offset-key="5rtr2-0-0" style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;"><br data-text="true"></span></div></div><div data-block="true" data-editor="8t8c1" data-offset-key="8lg5f-0-0"><div data-offset-key="8lg5f-0-0"><span data-offset-key="8lg5f-0-0"><span data-text="true" style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Juice Beauty Inc.&#xA0;<br>c/o Return Department&#xA0;<br>3915 Cypress Drive<br>Petaluma, California 94954</span></span></div></div><div data-block="true" data-editor="8t8c1" data-offset-key="fjq40-0-0"><div data-offset-key="fjq40-0-0"><span data-offset-key="fjq40-0-0" style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;"><br data-text="true"></span></div></div><ul><li data-block="true" data-editor="8t8c1" data-offset-key="eacgh-0-0" style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;"><div data-offset-key="eacgh-0-0">No return authorization is required.&#xA0;</div></li><li data-block="true" data-editor="8t8c1" data-offset-key="82hpl-0-0" style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;"><div data-offset-key="82hpl-0-0">Shipping fees, duties, taxes, and customs fees are non-refundable.</div></li><li data-block="true" data-editor="8t8c1" data-offset-key="3uhmu-0-0" style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;"><div data-offset-key="3uhmu-0-0">Juice Beauty is not responsible for return shipping costs. <u>It is highly recommended to use a shipping method that includes tracking information for proof-of-return</u>.</div></li><li data-block="true" data-editor="8t8c1" data-offset-key="oahd-0-0" style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;"><div data-offset-key="oahd-0-0">All returns (including product defects) must be postmarked within 14 days of the delivery date.</div></li><li data-block="true" data-editor="8t8c1" data-offset-key="93d37-0-0" style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;"><div data-offset-key="93d37-0-0">Please either use your packing slip or print your email order confirmation to include in your return and circle or highlight the products you wish to return.</div></li><li data-block="true" data-editor="8t8c1" data-offset-key="bvl1e-0-0" style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;"><div data-offset-key="bvl1e-0-0">All bundled (sets/kits) items must be returned with all components for a full refund.</div></li><li data-block="true" data-editor="8t8c1" data-offset-key="cpjjr-0-0" style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;"><div data-offset-key="cpjjr-0-0">Returns are processed within 14 business days after receipt, and you will receive an email once your refund is initiated.</div></li></ul><div data-block="true" data-editor="8t8c1" data-offset-key="87hd3-0-0"><div data-offset-key="87hd3-0-0"><span data-offset-key="87hd3-0-0"><span data-text="true" style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Our entire Return Policy is available for review here:&#xA0;</span></span><span style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;"><a href="https://juicebeauty.com/pages/shipping-returns" rel="noopener noreferrer" style=" text-decoration: none !important;" target="_blank"><span data-offset-key="87hd3-1-0"><span data-text="true">https://juicebeauty.com/pages/shipping-returns</span></span></a><br><br>If you have any questions about our Returns Policy or the status of a return, please email our Juice Beauty Support Team at<span style="color: rgb(252, 185, 0);">&#xA0;<a data-fr-linked="true" href="mailto:customerservice@juicebeauty.com">customerservice@juicebeauty.com</a>.&#xA0;</span></span></div></div></div><p><span style="font-size: 16px;"><br></span></p><p style="text-align: center;"><span style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;"><a href="https://contact.gorgias.help/forms/syotpg5k" rel="noopener noreferrer" target="_blank"><strong><span style="color: rgb(252, 185, 0);">Contact Juice Beauty Support</span></strong></a></span></p>

What's your Returns Policy?

Defective and damaged merchandise must be reported within 14 days of its ship date to be replaced. Please contact Juice Beauty Support at customerservice@juicebeauty.com or via the link below. If applicable, please attach a photo of the damage for a

<p id="isPasted"><span style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Defective and damaged merchandise must be reported within 14 days of its ship date to be replaced. Please contact Juice Beauty Support at <a data-fr-linked="true" href="mailto:customerservice@juicebeauty.com"><span style="color: rgb(252, 185, 0);">customerservice@juicebeauty.com</span></a> or via the link below. If applicable, please attach a photo of the damage for a more efficient support experience.</span></p><p style="text-align: center;"><span style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;"><a href="https://contact.gorgias.help/forms/syotpg5k" rel="noopener noreferrer" target="_blank"><strong><span style="color: rgb(252, 185, 0);">Contact Juice Beauty Support</span></strong></a><span style="color: rgb(252, 185, 0);">&#xA0;</span></span></p>

I received damaged products; what should I do?

Juice Beauty will issue a refund within 14 business days of receiving and processing your returned order in our warehouse. You will receive an email confirmation when the refund is processed. If you haven't received notification of the refund within

<p id="isPasted"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Juice Beauty will issue a refund within 14 business days of receiving and processing your returned order in our warehouse. You will receive an email confirmation when the refund is processed. If you haven&apos;t received notification of the refund within 14 business days of your return arriving, please contact <a href="mailto:customerservice@juicebeauty.com"><span style="color: rgb(252, 185, 0);">customerservice@juicebeauty.com</span></a> for assistance.&#xA0;</span></p><p style="text-align: center;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;"><a href="https://contact.gorgias.help/forms/syotpg5k" rel="noopener noreferrer" target="_blank"><strong><span style="color: rgb(252, 185, 0);">Contact Juice Beauty Support</span></strong></a></span></p>

I returned my order; where is my refund?

Juice Beauty Support cannot assist with returns or replacements for purchases made at third-party retailers. Please contact the retailer directly for assistance. Ulta Guest Services. Sephora Customer Service. Amazon Customer Service. Mecca Customer S

<p><span style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Juice Beauty Support cannot assist with returns or replacements for purchases made at third-party retailers. Please contact the retailer directly for assistance.&#xA0;</span></p><p><span style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;"><br></span></p><p style="text-align: center;"><span style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;"><a href="https://www.ulta.com/guestservices/all" rel="noopener noreferrer" target="_blank"><span style="color: rgb(252, 185, 0);">Ulta Guest Services</span></a></span></p><p style="text-align: center;"><span style="color: rgb(252, 185, 0);"><a href="https://www.sephora.ca/beauty/customer-service" rel="noopener noreferrer" target="_blank">Sephora Customer Service</a></span></p><p style="text-align: center;"><span style="color: rgb(252, 185, 0);"><a href="https://www.amazon.com/hz/contact-us/foresight/hubgateway" rel="noopener noreferrer" target="_blank"><span style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Amazon Customer Service</span></a></span></p><p style="text-align: center;"><span style="font-size: 16px; font-family: Arial, Helvetica, sans-serif; color: rgb(252, 185, 0);"><a href="https://www.mecca.com/en-au/help/" rel="noopener noreferrer" target="_blank">Mecca Customer Service</a></span></p>

I need to return my retail purchase (Ulta, Amazon, etc.)

Packages returned to us are processed within 14 business days. If you don't hear from us within 14 business days of the package being marked as delivered, please get in touch with our Juice Beauty Support Team. Contact Juice Beauty Support

<p>Packages returned to us are processed within 14 business days. If you don&apos;t hear from us within 14 business days of the package being marked as delivered, please get in touch with our Juice Beauty Support Team.&#xA0;</p><p><br></p><p style="text-align: center;"><a href="https://contact.gorgias.help/forms/syotpg5k" rel="noopener noreferrer" target="_blank"><strong><span style="color: rgb(250, 197, 28);">Contact Juice Beauty Support</span></strong></a></p>

My order was returned to sender, what should I do?

We are available to assist you from Monday to Friday and aim to respond within 2 business days.

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